FREQUENTLY ASKED QUESTIONS

Why is my order processed in USD?

We do this for several reasons. Even though we are located in Canada, the US is our largest customer base. Because of this, we feel it is necessary to cater to the most popular currency used. Until we can secure an American distributor, we will continue to use this method. We offer a Canadian platform www.baconandbarbells.ca where you can check out in Canadian dollars.

I'm a Canadian customer. Will I be charged a conversion fee from USD to CAD?

You will never be charged a conversion fee. We take care of that. All prices seen online are reflected in exchange to Canadian as well. For example, our t-shirts sell for $25 Canadian, therefore the exchange would be $19.50 USD. This applies to all items on our website. You can visit www.baconandbarbells.ca to purchase your items in Canadian dollars.

I don't want to pay in USD. Can I buy your items in store?

Yes! Please check our Instagram page for the most up to date information on who is currently carrying our stock. 

Shipping options within Canada:

Regular parcel: Most cost effective. Local: roughly 2 business days. Regional: up to 5 business days. National: up to 9 business days. Tracking included.

Xpresspost: Recommended if needed for a gift or holiday. Local: next day. Regional: next day. National: 2 business days.

Priority: Recommended for next day deliveries. Local: next day. Regional: next day.

Please note: we are not responsible for lost parcels due to the carelessness of Canada Post. If you have not received your order but the tracking number says it has been delivered, please call Canada Post Customer Service and open a claim before you contact us. Until that point, there is nothing we can do. 

Shipping options to the USA:

Small parcel USA: Roughly 7-10 business days. Lowest cost, does not come with tracking information.

Tracked packet USA: Roughly 5-8 business days. Tracking included.

Expedited parcel USA: Roughly 4-7 business days. Tracking included.

Xpresspost USA: Roughly 2-3 business days. Tracking included.

Shipping options to International destinations:

Small packet International (surface): Europe & South America: roughly 6-8 weeks. Asia/Australia: roughly 8-12 weeks. Most cost effective, does not come with tracking.

Small packet International (air): Roughly 7-12 business days.

Tracked packet International: Roughly 7-12 business days. Tracking included.

International parcel: For International orders weighing over 1kg. Europe & South America: roughly 6-8 weeks. Asia/Australia: roughly 8-12 weeks. Most cost effective, does not come with tracking.

Xpresspost International: Roughly 4-7 business days. Tracking included.

Priority worldwide: Roughly 2-3 business days. Tracking included.

I didn't select tracking for my order and it hasn't shown up yet. Can I get a refund?

Unfortunately not. Because there is no tracking, we have no way to verify that you have or have not received your package. This is why we highly recommend you select "tracked package" when checking out your order. Again, we do everything possible to keep shipping prices as low as possible, and these are the cheapest rates with the most reliable service we can find. Very rarely do our packages get lost in the mail (less than 1%) but the reality is, sometimes it happens. We hate the idea of you not receiving your package and not being able to wear our clothing. That's why we started this company in the first place. Do yourself a favour and go for the tracked package.

It's been a little bit longer than the estimated shipping time. What should I do?

Be patient, young padawan. The shipping times provided are only estimates based on feedback from our customers. Some packages arrive sooner, some take a little bit longer. This is also dependant on the season, government Holidays, etc. Please only contact us after it's been longer than the estimate time frame.

I live outside of the US. How long will it take to receive my package?

If you are an International customer, your package will be dependant on the shipping you choose. International Parcel Surface mail is the most affordable option, but it is also the longest (estimated 6-8 weeks). International Parcel Air mail is a little bit more but in turn, also quicker (estimated 4-6 weeks). If you would like your parcel sooner, please contact us prior to your order so we can set you up with a quote.

What if there are extra fees to pay when I pick up my order?

Due to customs declarations, we must be diligent on our customs forms or the package may be denied. The customer is responsible for all fees, if any, that may occur when picking up a parcel. By placing an order you adhere to this understanding. We apologize if you do, in fact, incur any fees, but unfortunately it is out of our control. If you have any further questions, please contact your local postal service. 

I ordered the wrong size item. Can I return it?

Yes, but please review your order carefully before you proceed to payment. Many of our items are seasonal and sell out quickly. We cannot guarantee that the size or style you would like to exchange will be available. Please send us an email before you decide to ship it back. Return shipping is covered by the customer. Returns/exchanges will only be honored within 30 days from the shipment date. All items must be unworn and unwashed. We do not accept returns or exchanges on socks or underwear for obvious reasons.

I forgot to enter a discount code. Can you adjust it?

Sorry, no. We have roughly 10 discount codes active at any given time and are usually posted on our website or any social media platform. It is on the customer to provide one code at checkout. Again, please review your order carefully to ensure the code has been implemented. 

I just placed an order. How long until it is processed and shipped?

Every order is processed within 24-48 hours. Any orders placed on the weekend will be processed and shipped Monday. Orders placed Friday after 3pm will also be shipped out Monday. If you have any issues with your order, please contact us immediately. 

I ordered a discontinued/sale item and it doesn't fit. Can I return/exchange it?

Sorry, no. All discontinued/sale items are final sale. This is clearly stated in the item description. The reason these go on sale is to reduce old stock and create space for new items.

I received an email that my order was returned to sender. How do I receive it?

Our email to you will ask you to verify your shipping address with us. We do not alter or change ANY customer info. It is copied and pasted as it has been received. If your order was returned to us, it is up to the customer to pay shipping fees to have the parcel shipped to the proper address. Parcels will not be released until payment is made. We apologize for this, but almost 75% of parcels returned to us are from incorrect addresses. We simply cannot continue to cover mistakes that are not ours. 

I have a question about my order. How should I reach you?

Email is the best method of contact. We pride ourselves on our customer service and we will do everything we can to make your experience with us a great one. Contact: admin@baconandbarbells.co

 By placing your order, you adhere to these policies.